FAQ
| |
Reservations
| Q. |
How do I make my room reservation ? |
| A. |
To make reservations, please use our Secured Online Reservation
Form available on this website. Please ensure that you
furnished all the required information as specified on
the Reservation Form. |
| Q. |
When I submit my reservation form, where does
my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long
will it take the Hotel to respond to my reservation request? |
| A. |
Within 24 hours and not later than 36 hours. If you do
not receive your respond with 36 hours, please e-mail
back to us at maxcarry@tm.net.my |
| Q. |
I
don't have 24 hours to wait for confirmation. What can
I do? |
| A. |
You may e-mail to us at maxcarry@tm.net.my or the
e-mail available on the website. |
| Q. |
What happen
if after 36 hours we do not receive any respond from you? |
| A. |
As you are aware this booking is via online and there
are many possible factor that your reservation does not
reached us may be due to server’s error or due to some
other technical problem. Please e-mail back to us at maxcarry@tm.net.my to enquire
about your reservation. |
| Q. |
How do I know my reservation is confirmed? |
| A. |
When you received our acknowledgement via the e-mail
or fax within 24 hours and not later than 36 hours. Reservations
are deemed secured if guaranteed with credit card or a
prepaid Cash Deposit into the hotel's Bank Account. |
| Q. |
After filling up and submission of my Reservation
Form how do I know if my reservation is confirmed? |
| A. |
Within 24 hours and not later than 36 hours, you will
be contacted by e- mail informing you on the status of
your reservation. |
| Q. |
How do you respond back to us on our confirmation
? |
| A. |
We shall be responding back to you via e-mail. We do
not call or we do not fax to you unless requested to do
so. Please ensure that you furnish to us an accurate e-mail
address/es. |
| Q. |
We
seem to unable to locate your telephone number on this
website ? |
| A. |
This website and the rates displayed on this website
are specially formulated for Internet Booking Only. Guest
that calls in at the hotel shall not be entitled to our
Internet Promotional Rates. This is the reason why we
do not furnish Telephone contact. |
| Q. |
What happens if I encounter problem with my reservation
upon checking-in? |
| A. |
It is advisable for you to quote your confirmation number
if you were given one but if you were not, it would be
advisable for you to print out the confirmation letter
and bring along. |
| Q. |
What do I need upon checking-in ? |
| A. |
If you are given a confirmation number please quote it
during checking- in and if you do not it would be advisable
for you to print out the confirmation letter and bring
along. |
| Q. |
How far ahead should I make the reservations? |
| A. |
At least 72 hours before arrival date. |
| Q. |
Is
it advantages for us to book early ? |
| A. |
Yes it would as most of the time we are always fully
booked. In order not to get disappointed please make your
booking as early as possible. |
| Q. |
During the reservation I gave my credit card
details but upon checking in I decide to pay cash. Is
this possible ? |
| A. |
Yes this is possible. We do not collect payment online.
We do not deduct from your credit until you arrive at
the hotel/resort, the credit card details is merely to
guarantee your reservation only. You may pay cash upon
check in instead. |
| Q. |
What are the means for us to guarantee our booking
? |
| A. |
To guarantee your booking we would request for your credit
card details. For those without credit card details we
would instruct then to make a cash deposit into the house’s
bank account. Please indicate in the Reservation Form
that you wish to pay by Cash. |
| Q. |
Which would you prefer us to use to guarantee
our reservation, by Credit Card or Cash Deposit ? |
| A. |
Depending where you are from, if you are from Overseas
we would prefer Credit Card due to the troublesome procedures
of having to go to the nearest compatible banks to make
the cash deposit. To make your reservation and confirmation
process easier and faster we would prefer Credit Card. |
| Q. |
If
we do not have a Credit Card can we make our reservations
via your Online Reservation Form and what are the procedures
? |
| A. |
Yes you can make your reservations via our Online Reservation
Form. The procedures would be as follows. You are to fill
up our Online Reservation Form and please indicate to
us that you are paying by Cash. We shall give you further
instruction on how to make your Cash Deposit into our
hotel/resort Bank Account during the confirmation stages. |
| Q. |
Do
you collect payment during the Reservation stages ? |
| A. |
No we do not collect payment during the reservations
stages. During reservation stage we need your credit card
details for the main reason to guarantee your reservation. |
Cancellation Policy
| |
| Q. |
How do I change or cancel my reservations ? |
| A. |
Through the telephone, facsimile or e-mail. Please specify
your Confirmation Number, Name, Hotel/Resort, Check In
Date and Check Out Date. We would prefer by e-mail as
it is faster to do so. |
| Q. |
What is you hotel/resort's Cancellation Policy
and what are the penalty if we defaulted ? |
| A. |
Our Cancellation Policy and Penalty Charges if any, are
contained within this website either on the Accommodation
or Room & Rates or Promotional Packages Page. Please
look for these information within this site. |
Payments
| |
| Q. |
What credit
card types are accepted for guarantee/deposit or payment
at your hotel/resort ? |
| A. |
Any major credit card is acceptable here. |
| Q. |
Do your
hotel/resort accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do
I have to include my credit card number? |
| A. |
When you fill up our Secured Online Reservation Form
to guarantee your reservations. |
| Q. |
Is it safe
to use my credit card? |
| A. |
Yes, Our Secured Online Reservation Forms are encrypted.
|
| Q. |
Why do you need my credit card number and expiry
date? |
| A. |
To guarantee the reservation during peak period or late
arrival. |
Rooms & Rates
| |
| Q. |
Based on
the rates offered on your website, is it possible for
us to ask for special discount ? |
| A. |
Rates portray on this website are our Internet Promotional
Rates. It is the discounted rates meant for Internet booking
only. Only bookings made via this website are entitled
to these Internet Rates. |
| Q. |
What about
special discounts? |
| A. |
No discount will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages if any.
It would be cheaper. |
| Q. |
We are Airlines
Staffs, are we entitled to Airlines Rates? |
| A. |
We do not have rates for Airlines staffs, please make
booking through your respective airlines for rates accorded
to the respective airlines if any. Our rates are Promotional
Internet rates. |
| Q. |
We are Malaysian
Government Staff, are we entitled to special rates ? |
| A. |
No. Our rates are special Internet Promotional rates.
Please check with the respective department if there are
any special rates accorded to Malaysian Government staffs. |
| Q. |
We are Government
Employees of a Foreign Government, are we
entitled for a special rates ? |
| A. |
No. We do not have any special rates for Government Employees
from a foreign government. |
| Q. |
What are
the check-in & checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and check out time is at 12.00
p.m. |
| Q. |
What is
the earliest time I can check-in into the hotel room ?
We will be arriving at the hotel/resort early in the morning? |
| A. |
Our normal Check-In time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are subject to availability
of rooms. |
| Q. |
Do you have
Baby Cot ? |
| A. |
Yes we have baby cot and we provide baby cot free of
charge. Please enquire at the reception upon check-in. |
| Q. |
We will
be arriving at 5.00 am in the morning, if we check-in
at this time, do you consider this as 1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight
home is at 12.00 am, we would like to check out late at
8.00pm, What is your rate for late check out? |
| A. |
The normal room rates available on the website applies. |
| Q. |
We will
be arriving at the Hotel at roughly around 3.00am, so
can we
check in at that time? |
| A. |
Yes, but you shall be charged in accordance to the rates
shown on this website. Please indicate in your reservation
form your arrival time. |
| Q. |
We are aware
that your check out time is 12.00 noon but due to our
late flight, we wish to stay on until 3.00pm. Is this
chargeable ? |
| A. |
Late check out until 3.00 pm are usually not chargeable
but is always subject to availability of rooms. Please
indicate in your reservation form as we may be able to
accommodate your request free-of-charge if room are available. |
| Q. |
We are aware
that your check in time is at 2.00 pm, but we would like
to check in at 10.00 am, is this chargeable ? |
| A. |
Early Check in are usually not chargeable but is always
subject to availability of rooms. Please indicate in your
reservation form as we may be able to accommodate your
request free-of-charge if room are available. |
Location
| |
| Q. |
What are
the directions to the Hotels? |
| A. |
Our location map is available on our location webpage
within this site. |
Transportation
| |
| Q. |
Is there
a hotel shuttle service to/from the airport? |
| A. |
Yes we do have our Airport Transfer Vehicle but it is
chargeable. Please indicate in the reservation form that
you require the Airport transfers. We shall give you the
quotation for Airport Transfer during the confirmation
of your bookings. |
| Q. |
Which is
cheaper, your Airport Transfer or the Public Transport
? |
| A. |
The public transport is obviously cheaper. |
Hotel Facilities
| |
| Q. |
What are
the facilities offered at your hotel ? |
| A. |
The complete description of the hotel/resort is available
within this website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my |
| Q. |
What are
the facilities available in the rooms? |
| A. |
The complete description of the hotel/resort is available
within this website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my |
| Q. |
Do we need
adaptors or transformers for our electrical devices? |
| A. |
If you are from Asians countries, adaptors or transformer
are not needed but advisable to carry with you as some
electrical voltage may differ. In Malaysia, the electricity
runs on 240 volts with 50-cycle system. |
Malaysian Law
| |
| Q. |
Is there
a speed limit on the Malaysian roads and are seat belts
required? |
| A. |
Speed limits vary on each road. The normal speed limit
on the highway is 110 km/hr. Speed limit signboards are
available for reference. Please do not exceed the speed
limit. Seat belts are required for the driver and the
front seat passengers. |
| Q. |
Do we need
a Malaysian Driving Permit to drive in Malaysia. |
| A. |
If you carry a valid International Driving License, you
may not require a Malaysian driving license. However,
please check with the Malaysian Road and Transport Department
for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we
be driving on the same side of the road as in U.S.A ?
|
| A. |
No. In Malaysia we drive on the left side of the road.
|
| Q. |
How much
can I take currency back to the US tax-free? |
| A. |
Under the Travelers Declaration regulation, permitted
currency limits are as follows : A resident and a non-resident
is permitted to carry into and out of Malaysia, RM notes
not exceeding RM1,000 per person. There is no limit on
the amount of foreign currency notes or traveler’s cheques
carried into Malaysia by resident and a non-resident.
A resident is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident is permitted
to carry out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding the amount brought
in. |
| Q. |
What is
the legal drinking age? |
| A. |
18 years old. |
| Q. |
Are there
any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption alcohol is allowed except
muslims are not allowed to drink in public in the state
of Kelantan and Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve alcohol. Please
check with the front counter for more info on this matter. |
Travel Document
| |
| Q. |
Do I need
a Visa? |
| A. |
Depending upon which country you are from. Please check
with our local representative, embassy, consulate located
in your respective country. The following webpage may
be able to provide to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
Miscellaneous
| |
| Q. |
Does anyone in Kuala Lumpur speak English or
any other language? |
| A. |
English is the common language used here.Our national
language is Bahasa Malaysia. Malaysians commonly speak
Bahasa Malaysia, English, Mandarin, Tamil, Cantonese,
and Punjabi. |
| Q. |
Do we need
to change money before or upon arrival? |
| A. |
For your convenience, it always advisable to change to
local currencies as all transaction in Malaysia will be
in Ringgit Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q. |
Where can
I exchange currency? |
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing
and shoe sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed on Sundays and Mondays?
|
| A. |
No. |
| Q. |
Do
women have to wear hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is
the standard tipping practice in Malaysia? |
| A. |
There is no tipping practice in Malaysia. Tipping is
at your own discretion. |
| Q. |
What's the
weather like there in Malaysia ? |
| A. |
Malaysia has an equatorial climate with uniform temperatures
throughout the year. If you are coming to the East Coast
of Malaysia, especially to Kelantan and Terengganu, most
of the hotel and resort along the east coast here are
closed from November to January due to the monsoon season.
Please check with us on this information. |
| Q. |
Where can
I get information about traveling around Malaysia ? |
| A. |
Please refer to the following website for more details
on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can
I find details on Museums in Malaysia ? |
| A. |
Please refer to the following website for information
on Museums & Memorials in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html |
| Q. |
Where can
I find literatures on some of the outstanding buildings
and infrastructures in Malaysia ? |
| A. |
Please refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can
I find details on Fine Dinning, Bistros, Cafes , Delis,
Restaurant, and Hawkers Centres in Malaysia ? |
| A. |
Please refer to the following website for Fine Dinning,
Bistros, Cafes, Delis, Restaurant, and Hawkers Centres
in Malaysia ?
Website
: http://www.malaysiahotels.cc/foodofmalaysia.html |
| Q. |
Where can
I find details on getting to Malaysia, getting around
Malaysia and getting around Kuala Lumpur ? |
| A. |
Please refer to the following website for details on
getting to Malaysia, getting around Malaysia and getting
around Kuala Lumpur ?
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
We wish
to know more about public transport to your hotel, where
do we find the said information ? |
| A. |
Please refer to the following website for details on
public transport
to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can
I find the location map of all the major island resorts
in Malaysia? |
| A. |
Please refer to the following website for details on
location map of all the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can
I find the list of Calendar of events in Malaysia ? |
| A. |
Please refer to the following website for the complete
list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can
I find details of shopping complexes in Kuala Lumpur and
in Malaysia ? |
| A. |
Please refer to the following website for details of
shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
|
| |
| Q. |
Where can
I find details of shopping complexes on Langkawi Island
? |
| A. |
Please refer to the following website for list of shopping
complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can
I find details of Embassies and High Commissions of Foreign
Countries in Malaysia ? |
| A. |
Please refer to the following website for the addresses
and telephone numbers of all the Embassies and High Commissions
based here in Malaysia.
Website : http://www.malaysiahotels.cc/infoforeignemb.html |
| Q. |
Where can
we obtain Useful telephone numbers in Malaysia such as
Emergencies, Police, Hospitals, Medical Centres, Taxi,
Cabs, Busses, Car Rentals, Coaches, immigration and all
the necessary numbers while in Malaysia. |
| A. |
Please refer to the following website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can
we find the list of good hotels and resorts in Malaysia
? |
| A. |
Please refer to the following website for the list of
good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How can
we get intouch with you ? |
| A. |
To get in touch with us you may e-mail us at maxcarry@tm.net.my |
|
Reservations
form
For
enquiries, please contact us at maxcarry@tm.net.my
To facilitate our response, please quote this reference Number:
1184
in your e-mail message to us.
Thank You. |
|
